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FAQ

Do I need a doctor's referral?

Our clinic does not require a doctor's referral to be assessed or treated as we are considered a primary care provider. However, some extended health benefits require a doctor's referral to open the claim. If you are using extended health benefits, please check the requirements of your care provider's policy coverage. Referrals are not required for WSIB claims.


Do you take WSIB claims?

Our clinic is registered with the Workplace Safety & Insurance Board (WSIB). We will see any workplace injury that can be treated within the scope of physiotherapy including low backs, shoulders and any musculoskeletal injury. A doctor's referral is not necessary for WSIB claims.


How long will my first appointment take?

For your inital assessment we recommend that you give yourself an hour to an hour an a half. This is in order to allow the therapist time to fully assess your condition as well as provide treatment and/or provide you with a home exercise program.


What should I bring to my first visit?

Please wear comfortable clothes that allow for your physiotherapist to visualize the area of injury. An example would be to wear shorts if you are having your knee or lower extremity assessed. Gowns and draping are available if needed to maintain comfort and discretion. If you have extended health insurance information, WSIB claim information or MVA claim information it can assist us with providing you the best quality of service.


How often do I have to come?

The frequency of visits is based on your individual condition. After your initial assessment, our team of highly skilled therapists will evaluate what it best for you based on your condition. Our most common frequency of visits is around two days per week but can range from one, two, or three times a week, bi-weekly, once a week and/or bi-monthly.


How soon are you able to get me in for an appointment?

In most cases, we are able to get you in for your initial assessment within 1-3 business days.


Are physiotherapy services funded by OHIP?

Our clinic is considered to be private outpatient coverage only with no OHIP funding. All or a portion of the fees may be covered by your Extended Health Care (EHC) benefits carrier for physiotherapy and massage therapy services. Please contact the Ontario Ministry of Health for more details regarding OHIP funding.


Direct billing?

We do not directly bill for extended health benefits at our clinic. We require that each appointment is paid for upon completion. If you have any questions regarding how to utilize your benefits and still ensure you are getting paid in a timely manner our friendly staff would be more than happy to assist you with that process.


Will my benefits pay for the treatment and can I direct bill?

We do not directly bill for extended health benefits at our clinic. We require that each appointment is paid for upon completion. If you have any questions regarding how to utilize your benefits and still ensure you are getting paid in a timely manner our friendly staff would be more than happy to assist you with that process.



519-539-5653

600 Princess St Woodstock, ON

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